Privacy Policy & Refund Policy

Effective Date: 28/09/2023

WHO WE ARE

Our website address is: https://qreative.ai and https://app.qreative.ai.

DISCLAIMER FOR QREATIVE AI

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at hello@qreative.ai.

All the information on this website – qreative.ai – is published in good faith and for general information purpose only. Qreative AI does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (qreative.ai or/and app.qreative.ai) is strictly at your own risk. Qreative AI will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

CONSENT

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. 

Cookies
 
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Razer Axon Restrictions

Notwithstanding anything to the contrary in these Terms, no AI-generated wallpaper created using Razer’s Axon Create may be used for commercial purposes.

QREATIVE AI PTY LTD  – REFUND POLICY

This Refund Policy (Policy) applies to the purchase of digital goods and services from Qreative Ai Pty Ltd (ACN 671 711 890 ) (we, us or our).

Covered Products

This Policy applies to the following products and services:
1. monthly or annual subscriptions granting access to our platform’s exclusive features and higher token allocations;
2. direct purchases of tokens from us or one of our third-party partners; and
3. direct purchases of other digital goods or services (e.g., wallpapers) from us or via one of our third-party partners.

Refund Eligibility

As a consumer, you will be entitled to a refund under the following circumstances:

• Major Faults: If a product or service has a major fault, such as not functioning as described, or being significantly defective.
• Misleading Description: If the product or service is not as described.
• Unfit for Intended Purpose: If the product or service is not suitable for the purpose for which it was described or presented.
• Technical Issues: If persistent technical issues prevent access to the purchased product or service.
• Non-Delivery of Tokens: If tokens purchased are not delivered or credited to your account due to system errors.
• Defective Digital Goods: If purchased digital goods are significantly defective or not as described.

Exclusions:

We retain the right to refuse a refund if:
• you simply changed your mind;
• you misused the product or service in a way that contributed to the problem;
• you requested a service to be carried out against our advice or were unclear about your requirements; or
• a service problem was completely beyond our control.

Please note that this Policy complies with the primary Consumer Guarantees that are most likely to be relevant to you. We offer no protections beyond the minimum requirements under Australian Consumer Law.

We offer remedies in accordance with the Australian Consumer Law, to the extent that it applies. The Australian Consumer Law provides a set of consumer guarantees which protect consumers when they buy goods and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.Further information about the Australian Consumer Law and the Consumer Guarantees are available at the website of the Australian Competition and Consumer Commission at https://www.accc.gov.au/consumers/consumer-rights-guarantees.

For any questions about our Policy or any refund, please contact us at: hello@qreative.ai.